The Call Center Knowledge Base Solution functions on the principle of making every item of information (necessary for answering often complex questions) accessible to every single employee – in a manner that is fast, user-friendly and consistent – and naturally independent of an individual’s qualifications and/or experience.
The knowledge of your organization’s experts, in the form of repair and operations instructions and/or service manuals, can now be made available for your first-tier support – all based on a database-supported system. Employees are presented with the exact information they need, in a form that enables them to carry out their tasks at an optimum level of efficiency. Decision trees based on symptom descriptions will enable even less experienced employees to quicklydiagnose and solve any problems that may arise.
Natural language search enables an intuitive approach to solving problems.